As a result of a campaign by the ASUO and Eugene Citizens for Housing Standards, new minimum standards of habitability for rental housing were adopted by the City of Eugene and are now in effect. The new standards and complaint process are as follows:

Standards

· Structural integrity – structural components must be capable of resisting and supporting loads

· Plumbing – must be safe, sanitary, and leak free

· Heating – a permanently installed heat source must provide a living environment temperature of at least 68 degrees Fahrenheit

· Weatherproofing – roof, doors, windows must not allow water to leak into the living area and/or damage structural components 

· Security - Doors and windows leading into a dwelling unit must be equipped with locks and maintained so as to restrict access into the dwelling unit.

· Smoke Detectors - Every dwelling unit shall be equipped with an approved and properly functioning smoke alarm or smoke detector installed and maintained in accordance with the state building code and rules of the State Fire Marshal.

All dwellings must meet these minimum standards. A complaint may be filed when these minimum standards are not met.

How to file a complaint:
1. Submit a complaint in writing to landlord or property manager. Keep a copy for yourself.
2. Allow the landlord or property manager 10 days to respond to the complaint.
3. If there is no response or action taken by the landlord or property manager, a complaint may be filed with the city.
4. The complaint must include:
a. Name of affected tenant
b. Name of filer (if different)
c. Name of landlord or property manager
d. Address of dwelling
e. Complete description of the violation
f. Copy of written complaint submitted to landlord or property manager
5. Complaints may be filed at Eugene City Hall, or mailed to:
Residential Housing Code Standards
99 W. 10th Avenue
Eugene, OR 97401

Complaint investigations will only be processed when the above steps are completed.